Preferred Partnership is a best value version of two of Boeing’s medical plans–the Advantage+ health plan, and the Traditional Medical Plan–for which MemorialCare Health Alliance will be the exclusive network. This arrangement is aimed at providing employees with more personal support, more coordinated care and an enhanced level of service–all at a more affordable cost.
The Preferred Partnership option is available in Orange County, south Los Angeles County and San Gabriel Valley to nonunion employees and their covered dependents. In addition, it’s available to the following union-represented employees and their covered dependents:
Retirees and dependents from the above groups (and a small number of others) are also eligible if not covered by Medicare. Those covered by Medicare are not eligible for the Preferred Partnership options.
The Preferred Partnership option has a broad provider network of primary care physicians, specialists, urgent care facilities and hospitals located throughout the Orange County, south Los Angeles County and San Gabriel Valley area. Generally, to receive in-network benefits, you and your family need to use MemorialCare Health Alliance providers and facilities.
Emergency care is covered at the in-network level, even if the hospital is not in the MemorialCare Health Alliance, whether you’re in the southern Los Angeles County/Orange County area, or traveling outside the area.
In rare situations in which highly specialized services are not available within the MemorialCare Health Alliance–e.g. certain transplants–a process is in place to ensure that services are available from an appropriate non-network provider, and paid at the in-network rate.
If you receive non-emergency medical services from providers not in MemorialCare Health Alliance when those services are available from our providers, those services would be covered at the non-network level in the Traditional Medical Plan and the Advantage+ health plan.
Experts agree on the importance of selecting a primary care provider (PCP)–someone who knows your medical history, ensures better coordination of care and works with you to manage your health. You can choose (or change) your PCP at any time during the year. If you don’t choose a PCP during annual enrollment, your plan may provide an interim PCP based on where you live.
PCPs include the following types of providers:
No. You won't need a referral to see a specialist. However, to receive network benefits, the specialist must be in the MemorialCare Health Alliance network.
You’re covered for urgent and emergency care outside the Orange County, south Los Angeles County and San Gabriel Valley area. Emergency care is covered at any hospital, and urgent care is covered outside of the southern Los Angeles County/Orange County area at any urgent care facility that’s part of the Blue Cross and Blue Shield network.
To receive the plan's network level of benefits, your covered child will be required to receive care from providers in the MemorialCare Health Alliance, except for emergency care. If your covered child lives outside the southern Los Angeles County/Orange County area, consider if he or she is in the southern Los Angeles County/Orange County area frequently enough to access routine or follow-up care—for example, physical therapy after an injury—from a provider in the MemorialCare Health Alliance network. The Preferred Partnership option may not be the right choice for your family if your covered child does not live in the southern Los Angeles County/Orange County area and if he or she has ongoing or frequent medical needs.
If you need additional information on how your health plan pays, please call Blue Cross Blue Shield of Illinois at 1-888-802-8776. If you need additional information on the Annual Enrollment process, or issues like dependent eligibility, call Worklife at 1-866-473-2016.
By choosing the MemorialCare Health Alliance, you and your family will have access to the care you need, when you need it. Our broad network of primary care physicians, specialists and care teams, hospitals, community-based urgent care centers and other specialty health services are all conveniently located near to where you live and work. And our patient-centered approach to healthcare means that alongside high-quality medical care, you’ll receive an enhanced level of service with greater personal support and coordinated care—all at a more affordable cost.
In addition to the network partners shown above, and the related services that they offer–urgent care, imaging centers, surgical centers, and physical therapy and rehabilitation centers–the MemorialCare Health Alliance will include access to over 1,585 additional independent specialist physicians, a number of independent urgent care and dialysis centers, and the Labcorp Network lab network.
We are always working to improve and grow the network with new locations and enhanced services. In recent months, the partners have renovated or added new health centers, surgery centers and physical therapy centers. We've grown specialty programs such as Women's Services, Pediatrics, Cancer Care, Heart and Vascular, Endocrinology and Rheumatology. And we've made it easier for patients to access "on-demand" urgent care and telehealth services.For a complete list of what's ahead, visit what's new for 2024.
The following administrators will provide networks and customer service. Find additional providers and resources for:
*Additionally, you have access to SilverCloud, a digital training program that promotes mental wellness. Learn more about SilverCloud or to register.
For those within the Torrance and PIH Network, Quest Diagnostics serves as the designated in-network laboratory. If you are affiliated with MemorialCare, LabCorp is the designated in-network laboratory for all services.
Yes. For the services and provider categories shown below, the MemorialCare Health Alliance will supplement its network with providers that are part of the Blue Cross and Blue Shield (BCBS) PPO network.
For those times when you need to see a doctor right away, MemorialCare Health Alliance offers several walk-in locations that are open late and on weekends. Many of these locations allow you to schedule an appointment in advance. Additionally, we also offer virtual urgent care visits via video.
MemorialCare Health Alliance uses the medical home model, where a patient’s healthcare is managed by a team of professionals working in close coordination. By employing evidence-based preventive measures, care teams identify and treat underlying health problems before they become chronic conditions. And with integrated data and information-sharing, each member of the team also has greater access to the most current clinical information for their patients. This model of care is especially important for patients with chronic conditions–such as heart disease or diabetes–that often require multiple specialists. Additionally, this model enables efficient scheduling and communication with patients.
No. In most cases, if you receive non-emergency care at CHOC, that would be considered out of network. However, pediatric specialists who are part of the CHOC Children’s Specialists group are in the MemorialCare Health Alliance network. If you use one of these specialists, and a proposed procedure needs to be performed at CHOC, the pediatric specialist will need to request approval from the Medical Director at MCHA in advance of the care.
However, you do have access to MemorialCare Miller Children’s & Women’s Hospital Long Beach, which is one of only eight free-standing children’s hospitals in California. What’s even more unique, is that we’re one of the only hospitals in the region to have specialized maternity and pediatric care under one roof to meet all the unique needs of your family.
You will still receive great healthcare, but will now have more personalized support and greater access to care. Some of the benefits include:
The staff at our Concierge Call Center is available to answer your questions and make your experience with MemorialCare Health Alliance as smooth, easy and positive as possible. You can reach them at (844) 441-8852 for help with issues such as:
For the categories of providers listed below, the MemorialCare Health Alliance network is supplemented by the Blue Cross Blue Shield (BCBS) PPO network. For additional assistance in locating a provider that meets your needs for these categories, please contact BCBSIL directly at 1-888-802-8776.
The following administrators will provide networks and customer service. Find additional providers and resources for:
Visit our Find a Provider page or call our Concierge Call Center at (844) 441-8852 to learn more about the providers who are conveniently located near you.
Visit our “Find a Provider” page or call our Concierge Call Center at (844) 441-8852 to see if your provider is in the MemorialCare Health Alliance.
For some of our network partners, only a portion of their group may be participating in the MemorialCare Health Alliance. To verify participation of any provider, please check our online directory or call us at (844)-441-8852.
Some providers are not part of the Preferred Partnership agreement, even though their offices are located at a MemorialCare facility, or one of MemorialCare’s partner facilities. To be sure the provider you use is part of the Preferred Partnership network, check here, or contact the Concierge Call Center at (844)-441-8852.
The amount you’ll pay depends on your situation:
If you require emergency care, you’ll pay the in-network cost of the service, whether you’re in the Orange County, south Los Angeles County and San Gabriel Valley area or outside the area.
If it’s not for an emergency, you’ll generally pay 40 percent of the cost of the service after you meet the annual deductible in the Traditional Medical Plan and Advantage+ health plan.
In any other situation where a particular service is not available from any network provider, see the information in the next FAQ.
In general, services from providers outside of the MemorialCare Health Alliance network are considered a non-network expense. However, in limited situations, where the service may not be available within the MemorialCare Health Alliance network, there is a process for the Preferred Partner provider to determine if non-network services are required and then request that such services be delivered by a non-Preferred Partner provider covered at the in-network benefit level. In this case, your MemorialCare Health Alliance provider would coordinate the referral process with your Preferred Partnership administrator to ensure proper approval is in place for receiving such non-network services at the network benefit level. We expect these situations to be infrequent given the broad networks and services available in the MemorialCare Health Alliance.
Call our Concierge Call Center at (844) 441-8852 if you have any questions about physicians accepting new patients. As patient advocates, the staff can also call the physician’s office directly to inquire.
Our Telephone Nurse Line is staffed 24/7 and provides an opportunity for you and your covered dependents to call and speak with a registered nurse about any medical concerns that you may have. Our nurses can advise you on your health no matter where you are or what time it is.
Our nurses will answer your medical questions such as: Do I have a cold or something more serious? How can I treat a minor cut or burn at home? Should I take my sick child to the doctor? Should I go to the emergency room or an urgent care center?
Our nurses are also available to answer questions about your chronic conditions.
You can reach the Telephone Nurse Line to speak with a nurse any time of day by calling (844) 441-8852 and choosing option 1.
If your provider is connected to a patient portal, you will be able to create an account. Once registered, you can log in anytime, anywhere via the internet or an app to access your health records or connect with your providers outside the office. Portal features may include reviewing test or lab results, messaging your doctor, and scheduling or canceling in-person or virtual visit appointments.
First, check to see if your provider is connected to a patient portal:
If they are connected, create your account:
Please note, depending on your provider’s portal type, you may need to visit your physician’s office in-person for an access code or token.
Each MCHA partner’s portal sign up instructions are unique, with some requiring access codes and others allowing for self-sign up. For specific information, visit "Appointments & Medical Records" and select your medical group’s tab.
Additionally, you may always ask the staff at your provider’s office for help during your next visit. They may either be able to help you create an account while you are there or print out instructions on how to sign-up at home.
When it comes to accessing your medical records, each provider has information about recovering a forgotten ID or resetting a password on their individual websites. Additionally, while in our website, select Appointments & Medical Records and it will take you to the login for your provider’s patient portal. There you will find a provider-specific phone and email support contact.
Or, if you prefer, you may call our Concierge Call Center at (844) 441-8852.
Follow the directions on your provider’s login page and if these don’t work for you each provider has information on appropriate next steps and who to contact on their log-in page. You do not need to be logged in to access the support contact information.
In most instances, you can make, cancel or reschedule an appointment online using your patient portal. If you encounter any problems, please call our Concierge Call Center at (844) 441-8852 and we will gladly help you make, cancel or reschedule an appointment or call your provider’s office directly to help.
You may be able to request a prescription refill from your physician through your patient portal. You may also refill your prescription directly with Boeing’s pharmacy benefits manager Prime Therapeutics by visiting their website at www.myprime.com/boeing.
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You’ll find this feature labeled “Set My Location” throughout the website. Most often, you’ll see it in the top left corner of every page.
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